Business Terms of Service

Service Provider	Courtbrain Marketplace AB
Registered Address	Mickelsbergsvägen 324, 141 71 Segeltorp, Stockholm, Sweden
Company Number	559451-0116
Support Email	hello@courtbrain.com
Terms URL	https://www.courtbrain.com/legal/terms
Privacy Policy	https://www.courtbrain.com/legal/privacy_policy
Cookie Policy	https://www.courtbrain.com/legal/cookies

These Terms of Service govern access to and use of the CourtBrain platform, website, app, onboarding flow, subscription checkout, and related services (collectively, the "Services"). By accepting these Terms, creating an account, completing checkout, or otherwise using the Services on behalf of a business, you agree to be bound by them.

These Terms apply to business customers only. The Services are offered only to clubs, venues, chains, operators, and other business users, and not to consumers acting in a private capacity. If you enter into these Terms on behalf of a legal entity, you represent that you have authority to bind that entity.

1. Scope and Service Model

CourtBrain is a marketing, discovery, and visibility platform for racket sports venues and related businesses. CourtBrain may display venues, content, available court times, promotions, and related information through its website, app, and connected surfaces.

CourtBrain is not the booking merchant, operator, or system administrator for third-party booking systems. Unless expressly agreed in writing, CourtBrain does not manage bookings, cancellations, refunds, rescheduling, payment disputes relating to bookings, or operational adjustments handled by a third-party booking provider or the venue itself.

Any actual booking, cancellation, refund, rescheduling, venue policy, or customer service obligation relating to a booking remains the responsibility of the applicable venue and or the relevant third-party booking system.

2. Orders, Plans, and Commercial Terms

Your selected plan, package, billing interval, currency, included venues, renewal mechanics, and applicable pricing will be shown in the checkout flow, order form, commercial schedule, or other ordering document accepted by the parties (the "Order").

If there is any conflict between these Terms and an Order, the Order controls solely for the applicable commercial terms, and these Terms control for all other matters unless the Order expressly states otherwise.

CourtBrain may offer monthly subscriptions, annual subscriptions, promotional pricing, discounted pricing, or custom pricing. Any discount or special price applies only as expressly stated in the relevant Order or checkout flow.

3. Accounts and Access

You must provide accurate and complete information during onboarding and keep your account information up to date. You are responsible for all activity under your account credentials and for ensuring that only authorised users access the Services.

You must promptly notify CourtBrain if you become aware of unauthorised access, credential compromise, or misuse of the Services.

4. Customer Responsibilities

• You are responsible for the accuracy, legality, and permissions relating to venue information, branding, pricing, offers, images, timetables, and other content you provide to CourtBrain.
• You are responsible for your own venue operations, customer communications, booking fulfilment, cancellations, refunds, rescheduling decisions, and compliance with laws applicable to your business.
• You must ensure that your use of the Services and any content you submit does not infringe third-party rights, violate law, or mislead users.
• You must maintain any necessary rights, consents, and approvals for CourtBrain to display or use the materials you submit for the purpose of providing the Services.

5. Billing and Payment

Fees are charged as stated in the applicable Order or checkout flow. By subscribing, you authorise CourtBrain and its payment providers to charge the payment method you provide for the applicable fees, taxes, and any renewal charges that apply under your selected plan.

Payments may be processed by Stripe or another payment service provider selected by CourtBrain. You authorise the relevant provider to store and process your payment details in accordance with its applicable terms and privacy documentation.

Unless otherwise stated in the applicable Order:

• subscription fees are payable in advance;
• fees are non-refundable except where these Terms expressly provide otherwise, where an applicable Order states otherwise, or where required by mandatory law;
• late or failed payments may result in suspension of access until payment is resolved; and
• all fees are exclusive of VAT, sales tax, and similar taxes, which will be handled as required by applicable law.

6. Term, Renewal, Cancellation, and Suspension

Monthly subscriptions continue until cancelled. A customer subscribing to a monthly plan may cancel free of charge within fourteen (14) days from activation. After that period, cancellation will take effect at the end of the then-current paid subscription period. The customer will continue to have access to the Services until the next scheduled billing date, and no further renewal charge will be made after that date.

Annual subscriptions run for the agreed twelve (12) month term and are non-cancellable during that term, except where these Terms expressly allow earlier termination for cause or where otherwise required by mandatory law or expressly agreed in writing.

CourtBrain may suspend access to all or part of the Services immediately if: (a) payment is overdue; (b) your use creates a security risk or legal risk; (c) you materially breach these Terms; (d) you misuse the Services; or (e) suspension is reasonably necessary to protect CourtBrain, its users, partners, or the Services.

Either party may terminate these Terms or an applicable Order with immediate effect if the other party materially breaches these Terms and, where the breach is capable of remedy, fails to remedy it within fourteen (14) days after written notice, or if the other party becomes insolvent, enters liquidation, or ceases business operations.

7. No Performance Guarantees

CourtBrain does not guarantee any minimum level of impressions, clicks, enquiries, bookings, occupancy, revenue, ranking, visibility, or business outcome unless expressly stated in a signed Order. The Services are intended to increase visibility and discovery, but business results will depend on multiple external factors outside CourtBrain's control.

8. Acceptable Use

You must not:

• use the Services for unlawful, deceptive, infringing, abusive, or fraudulent purposes;
• interfere with the integrity, security, or performance of the Services;
• attempt to reverse engineer, scrape, copy, or access the Services by unauthorised means except to the extent such restriction is prohibited by mandatory law;
• upload malware, harmful code, or misleading content; or
• use the Services in a way that could damage CourtBrain's reputation, systems, or legal compliance position.

9. Intellectual Property

CourtBrain and its licensors retain all right, title, and interest in and to the Services, including all software, branding, databases, layouts, platform features, analytics, and related intellectual property. No rights are granted except the limited right to access and use the Services during the applicable subscription term in accordance with these Terms and the relevant Order.

You retain ownership of the materials and business information you submit to CourtBrain. You grant CourtBrain a non-exclusive, worldwide, royalty-free licence to host, use, reproduce, display, and distribute those materials solely as necessary to provide, improve, support, and market the Services during the term of your subscription and thereafter only as needed for legal compliance, backup, or evidential purposes.

10. Data Protection, Privacy, and Cookies

CourtBrain will process personal data in accordance with its Privacy Policy and Cookie Policy, each as updated from time to time and made available on CourtBrain's website. Each party is responsible for complying with data protection laws applicable to its own processing activities.

If CourtBrain processes personal data solely on your documented instructions as a processor for a particular service component, the parties may enter into a separate data processing agreement where required.

11. Third-Party Services

The Services may interoperate with third-party booking systems, payment providers, maps, analytics providers, communication tools, app stores, or other third-party services. CourtBrain is not responsible for the availability, acts, omissions, or policies of third-party services, and your use of such services may be subject to separate third-party terms.

12. Warranties Disclaimer

Except as expressly stated in these Terms or in a signed Order, the Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, CourtBrain disclaims all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. CourtBrain does not warrant that the Services will be uninterrupted, error-free, or available at all times.

13. Limitation of Liability

To the fullest extent permitted by law, CourtBrain will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profit, revenue, goodwill, data, bookings, or business opportunity, even if advised of the possibility of such damages.

CourtBrain's total aggregate liability arising out of or in connection with the Services, these Terms, and any Order will not exceed the total fees paid or payable by you to CourtBrain under the applicable Order giving rise to the claim.

Nothing in these Terms excludes or limits liability to the extent such exclusion or limitation is prohibited by mandatory law.

14. Changes to the Services and Terms

CourtBrain may update, modify, suspend, or discontinue features of the Services from time to time. CourtBrain may also update these Terms. If a change is materially adverse, CourtBrain will use reasonable efforts to provide advance notice, for example through the website, app, account, or email. Continued use of the Services after the effective date of updated Terms constitutes acceptance of the updated Terms.

15. Confidentiality

Each party may receive non-public business, technical, or commercial information from the other party. The receiving party must use such information only for the purposes of the relationship and must protect it with reasonable care. This clause does not apply to information that is public through no fault of the receiving party, already known without restriction, independently developed, or lawfully obtained from a third party.

16. Governing Law and Disputes

These Terms and any non-contractual disputes arising out of or in connection with them are governed by the laws of Sweden, without regard to conflict of laws principles. The courts of Stockholm, Sweden will have exclusive jurisdiction, unless mandatory law requires otherwise.

17. Miscellaneous

• CourtBrain may assign these Terms and any Order in connection with a merger, acquisition, reorganisation, or sale of assets.
• You may not assign these Terms without CourtBrain's prior written consent, except to a successor in connection with a genuine corporate reorganisation or sale of substantially all relevant assets.
• If any provision is held unenforceable, the remaining provisions will remain in effect.
• These Terms, together with the applicable Order and any referenced policies, form the entire agreement between the parties regarding the Services.
• The failure to enforce any provision is not a waiver of that provision or any other provision.